Microsoft Office 365 For Mac Failed To Install Update

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Microsoft Office 365 For Mac Failed To Install Update Manager
Office 365 For Mac Download

Applies to: Office for Mac, Office 2019 for Mac, Office 2016 for Mac. Microsoft regularly publishes software updates to improve performance or security, and for Office 365 users, to update features. As an admin, you can choose how to download and install updates for Office for Mac for your organization. You can do either of the following. 2020-3-31 This guide is written with the expectation that you have installed CrossOver and are ready to install Office. If not, go to the CrossOver overview page for Microsoft Office 2016 and follow the steps described there to get ready to install Office. Read through.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

Existing Office 2016 for Mac customers will be seamlessly upgraded to 64-bit versions of Word, Excel, PowerPoint, Outlook, and OneNote as part of the August product release (version 15.25). This affects customers of all license types: Retail, Office 365 Consumer, Office 365 Commercial, and Volume License installations.

Deployment options for the 64-bit update

AutoUpdate (MAU)

Customers who use Microsoft AutoUpdate (MAU) to keep their Office applications up-to-date will see a 'regular' monthly update notification when their selected channel is upgraded to 64-bit builds. Depending on which version is installed on the local computer, MAU will offer either a delta or full update. The update package size does not change between 32-bit and 64-bit versions. Also, MAU can deliver a delta update when applicable to update a user from 32-bit to 64-bit applications. Therefore, customers won't experience a sharp increase in download activity. For the release to the Production channel, customers will see '(64-bit)' in the update title to make them aware that this is a 64-bit update.

For information about how to use the MAU, see Check for Office for Mac updates automatically.

Manual updates

The August release of Office for Mac is available for manual download. The following file provides a 64-bit package to replace existing 32-bit applications with 64-bit variants during installation:

Download the Microsoft Office 2016 for Mac August update package now.

Virus-scan claim

Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.

Volume License Service Center

Volume License customers typically get their Office 2016 software from the Volume License Service Center (VLSC). These builds are refreshed infrequently and are typically aligned with new language editions. The VLSC will continue to offer 32-bit installers (15.23) until November 2016. However, all updater packages that are released after August will be based on 64-bit builds. Therefore, a VLSC customer who updates either manually or through AutoUpdate will be transitioned to 64-bit builds.

More Information

64-bit only

The Mac operating system has been 64-bit for several years. Unlike for Windows, there's no choice between running a 32-bit or 64-bit version of the Mac operating system. Similarly, we won't offer a choice between 32-bit and 64-bit versions of Office 2016 for Mac. After each 'channel' is transitioned per the rollout schedule, only 64-bit builds will be available.

Effect on third-party applications and add-ins

The transition to 64-bit Office for Mac was announced on the Office developer blog in April 2016. This website is the primary reference for third-party vendors to understand the change and the effect on their products. IT Pros will want to understand which compiled add-ins are deployed to the users whom they manage so that they can assess the effect of the upgrade. The following Microsoft Office website summarizes the issues that affect the more common add-ins that are used together with Office 2016 for Mac:

Tools for inspecting product architecture

To verify the architecture of an Office application (that is, to understand whether you have a 32-bit or 64-bit build), start the application, open the Activity Monitor, and then enable the Kind column.

You can also use the file command in a terminal session to inspect the binary. For this use, type file -N <path of binary>.This method can be used with for any binary file, including third-party add-ins.

Microsoft Office 365 For Mac Failed To Install Update Manager

The file command returns one of three values.

Return value	Meaning
Mach-O 64-bit executable x86_64	64-bit binary
Mach-O executable i386	32-bit binary
Mach-O 64-bit executable x86_64	FAT binary (compatible with both 32-bit and 64-bit processes)
Mach-O executable i386	FAT binary (compatible with both 32-bit and 64-bit processes)

Options for reverting to 32-bit installations

There may be situations in which the customer has to change code that's not 64-bit ready. If customers can't immediately move forward to 64-bit builds, we will make available a one-time 32-bit update for the 15.25 release in addition to the default 64-bit updates. The 32-bit updates will be available only for manual download from the Office CDN.

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The latest 32-bit release of Office 2016 for Mac (15.25.160818) can be downloaded from https://go.microsoft.com/fwlink/?LinkId=823192.

Customers who manually install the 32-bit release won't be offered the 64-bit version of 15.25 through MAU. However, MAU will offer the 64-bit version of 15.26 in September 2016. Therefore, customers have a limited time to remain on 32-bit builds.

If a customer has already upgraded to the 64-bit update of Office for Mac 15.25 and wants to revert to the 32-bit version, follow these steps:

Exit all open Office 2016 applications.
Start Safari, and then browse to https://go.microsoft.com/fwlink/?LinkId=823192 to start the download of the 32-bit installer.
Double-click the downloaded package, and then follow the instructions.

The 64-bit installation has a build date of 160817. The 32-bit version has a build date of 160818.

Overview

This guide is written with the expectation that you have installed CrossOver and are ready to install Office. If not, go to the CrossOver overview page for Microsoft Office 2016 and follow the steps described there to get ready to install Office.

Read through the tips & tricks pages as well as current forum threads.
Choose an installation method from below and obtain the necessary installation files described for each method.
Using the CrossOver Software Installer, Select Microsoft Office 2016 as the application, choose your installation file, select the bottle, install & finish.

Note: If using the ODT installation method, Office will not install as part of the CrossOver Software Installer wizard. Use the 'Run Command' inside the newly created bottle to navigate to and launch your batch file. During a download you will not receive progress updates, however the Office 2016 Pro Plus and Visio is approx. 1.8GB so you can monitor the download directory size or the log file to monitor progress. During install you will receive visual progress updates.

We also recommend using the 32-bit offline installer, as the 64-bit generally will fail to install.

Don't use an ISO

Based on the reports in the forums (as well as our own experience), installing from an ISO image does not appear to work (at least in version 17.0.0 of CrossOver). Microsoft discontinued the ISO version of Office 2016 in quarter 3 of 2017, with the Click-to-run installer being the default supported method of installation from that point on for end users.

Click-to-Run (C2R) - Default installation method

The standard installation method is to use the click-to-run installer from Microsoft which downloads the files and installs the software into the bottle.

Where to get it

You can download the installer if you have an active or trial Microsoft Office 365 subscription from https://www.office.com.

The following page provides in depth guidance from Microsoft of how to install the software, however for the purpose of installing using CrossOver, you can refer to this for the purpose of how to obtain the installer file and save it to disk so that you can execute it within CrossOver.

https://support.office.com/en-us/article/Download-and-install-or-reinstall-Office-365-or-Office-2016-on-a-PC-or-Mac-4414EAAF-0478-48BE-9C42-23ADC4716658?ui=en-US&rs=en-US&ad=US

Office Deployment Tool (ODT) for Click-to-Run (C2R) - Alternative installation method

The ODT is a useful alternative to the C2R tool as it enables Office products to be downloaded and deployed from local disk, is available publicly from Microsoft regardless of whether you have a Office subscription or license so enables you to test Office on CrossOver easily and repeatedly.

There are many other features to the ODT, however for the purposes of installing Office in CrossOver, these are the most valuable.

The ODT is a Microsoft command line executable you download and run inside a bottle to perform a Office download or installation.

Where to get it

The ODT can be obtained from Microsoft at the below link or by searching for 'Microsoft Office 2016 Deployment Tool' in Google.

https://www.microsoft.com/en-au/download/details.aspx?id=49117

Further information on the ODT

Using it

The ODT uses a configuration.xml file to automate the installation. A simple DOS batch file can be created to execute the download or installation.

Refer to the previous link for information on the options available in the configuration.xml file. Below is an example of an ODT installation setup:

Organise the following all in the same folder (anywhere in your Linux install):

To set up Active Directory-Based activation, you must be running Windows Server 2012, Windows 8, or newer.All volume editions of Office 2013 client products are pre-installed with a Generic Volume License Key (GVLK) key, which supports automatic activation for both KMS and Active Directory-Based Activation, so you will not need to install a product key.This download contains an executable file that will extract and install KMS host license files. When an Office 2013 volume edition client is installed, it will automatically attempt to activate via either Active Directory by using its existing domain pairing or a DNS-discoverable KMS host on your organization network. Index of microsoft office mac 2013 volume licensed. These license files are required for the KMS host service to recognize Office 2013 KMS host keys. . On Windows Server 2012 and volume license editions of Windows 8, you can use your same KMS host key to set up Active Directory-Based activation.

o365proplusretail-installation.bat (This batch file is used to perform the office installation, directly from the internet if you've not downloaded it locally or locally if you have executed the o365proplusretail-download.bat file beforehand)
o365proplusretail-download.bat (This batch file is used to download the office installation files to the same folder as 'setup.exe')
setup.exe (This is the ODT downloaded previously)
o365proplusretail-configuration.xml (This is the ODT configuration file)
Office/ directory (This is the downloaded copy of Office which is created by the tool after executing the download batch file)

o365proplusretail-installation.bat:

setup.exe /configure o365proplusretail-configuration.xml

Office 365 For Mac Download

o365proplusretail-download.bat:

setup.exe /download o365proplusretail-configuration.xml

o365proplusretail-configuration.xml:

Notes on the above example

The Product ID must be correct for the license/subscription. Refer to 'How to select the correct Office software for your license/subscription' for further information.
The ODT will save/use the Office software in the location of the ODT by default.
The logging parameter will ensure the installation log file is saved to your linux home drive as Y: is mapped to your home drive by default in CrossOver on Linux. Z: is mapped to the root of Linux (/) by default. The log is useful for understanding why an installation failed.
See the ODT reference guide for details on how to save the software elsewhere, choose alternative languages, display levels, updates, logging etc.

How to select the correct Office software for your license/subscription

Microsoft Office comes in a variety of plans and software packages so it is important to ensure you install the option that is suitable for your license or subscription or you will need to install again.

The following link from Microsoft advises which Product ID's (Software packages) are associated with each plan:

Note: The above Microsoft article does not include the Product ID for Microsoft Office 2016 Standalone which is typically associated with licenses purchased through the Microsoft Home Use Program (HUP). The product ID for this is ProPlusRetail (Source: https://answers.microsoft.com/..). These installations are licensed by a Product Key rather than a subscription.

Additional Information

If you have issues downloading the C2R installer file, try changing your browser agent, or downloading it from a Windows machine and transferring it to your computer.