Your device isn't recognized by your Mac

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Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

Make sure that your wireless mouse, keyboard, or trackpad is turned on

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The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.

The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.

When you turn these devices on, they appear as Connected in the Bluetooth section of System Preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.

Make sure that your device has been set up to work with your Mac

Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.

Make sure that Bluetooth is turned on

Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple () menu > System Preferences. Then select Bluetooth and make sure that Bluetooth is turned on.

Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

Make sure that your devices are charged

Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above. Greeting card template microsoft word 2008 mac.

Turn the device off and on

If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

Your mouse or keyboard intermittently stops responding

Follow these steps if your mouse or keyboard sometimes stops responding temporarily.

Click or press a key

• Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.

Check for signal interference

• Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
• Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
• Avoid putting metal objects between your wireless device and your Mac.

Your mouse doesn't scroll up or down or side to side

If you can't use your mouse to scroll through a web page or document, see Mac Basics: Multi-Touch gestures to make sure your Gestures are configured correctly. You can also try adjusting your scrolling speed preferences.

Your mouse or trackpad doesn't track as expected

Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:

• Choose Apple menu > System Preferences, then select Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
• Try using a different surface to see if the tracking improves.
• Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
• If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices can affect tracking.

Learn more about what to do if your trackpad isn't tracking correctly.

Your keyboard has one or more keys that don't respond

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

1. Choose Apple menu > System Preferences, then select Language & Region.
2. Click the Keyboard Preferences button.
3. Click on the Input Sources tab.
4. Make sure that the keyboard language that you use is listed on the left side. If it's not, click and choose from the languages that appear.
5. Select the checkbox next to Show Input menu in menu bar.
6. Click on the Keyboard tab, then select the checkbox next to Show keyboard and emoji viewers in menu bar.
7. Choose Show Keyboard Viewer from the Input menu in the menu bar. The Keyboard Viewer showing the keyboard layout appears on your display.
8. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

If you enable the Mouse Keys feature, many keys might not respond as you expect. Here's how to turn off Mouse Keys:

• In OS X 10.8 or later, choose Apple menu > System Preferences. Click on Accessibility, then choose Mouse & Trackpad from the list on the left side. Then deselect the Enable Mouse Keys checkbox.
• In OS X 10.7.5 or earlier, choose Apple menu > System Preferences. Click on Universal Access, then select the Mouse & Trackpad tab. Then select the Off button next to Mouse Keys.

If issues with keys persist, try starting up your Mac in single-user mode to see whether a software issue is causing the problem.

What's Bluetooth?

Bluetooth is a wireless technology that makes short-range connections between devices (like your Mac, and a mouse or keyboard) at distances up to 10 metres (approximately 30 feet).

And with Bluetooth, your iPhone or iPad can create a 'Personal Hotspot' to provide Internet access for your Mac through your wireless service provider. Learn more about creating a Personal Hotspot with your iOS device.

Find out if your Mac has Bluetooth

Most Mac computers come with Bluetooth technology built in. You can check to see if your computer supports Bluetooth:

• Look for the Bluetooth icon in the menu bar. If the Bluetooth icon is present, your computer has Bluetooth.
• Choose System Preferences from the Apple menu, then click Bluetooth. If the Bluetooth preferences list options for enabling Bluetooth and making your device discoverable, Bluetooth is installed.
• From theApplemenu, choose About this Mac, then click More Info. Select Bluetooth from the Hardware section. If the Hardware Setting section shows information, your system has Bluetooth installed.
  

About Bluetooth menu bar icons

The Bluetooth menu bar icon in the top-right of your display gives you information about the status of Bluetooth and connected devices:

Bluetooth is on, but there are no devices connected to your Mac. If you expect a wireless device to be connected, make sure it's turned on.

Bluetooth is on and at least one wireless device is connected.

At least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then replace its batteries.

Bluetooth is off. Click the Bluetooth icon using a wired mouse or trackpad or the built-in trackpad on your Mac notebook and select Turn Bluetooth On.
Mac computers without built-in trackpads won’t allow Bluetooth to be turned off unless a USB mouse is connected.

Bluetooth is offline and unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again. If Bluetooth continues to show as unavailable, you might need to get your Mac serviced.

Pair your Mac with a Bluetooth device

Bluetooth wireless devices are associated with your computer through a process called pairing. After you pair a device, your Mac automatically connects to it any time it's in range.

If your Mac came with a wireless keyboard, mouse or trackpad, they were pre-paired at the factory. Turn on the devices and your Mac should automatically connect to them when your computer starts up.

If you purchased your Apple wireless devices separately, learn how to pair them with your Mac.

After you pair a Bluetooth device with your Mac, you should see it listed in Bluetooth preferences:

Remove a Bluetooth device from your Mac

If you want to remove (unpair) a Bluetooth device from your Mac's device list, follow these steps:

1. Choose Apple menu > System Preferences, then click Bluetooth.
2. Hover the pointer over the device you want to remove, then click the that appears next to the device's name.

After you remove a Bluetooth device, you'll have to repeat the pairing process if you want to use it again.

Connect to Bluetooth devices after wake or startup

Bluetooth devices are usually available a few moments after your Mac completes its startup process. After waking from sleep, your Mac should find Apple wireless devices straight away. Other wireless devices can take up to 5 seconds to be recognised. You might need to click a button on your wireless mouse to wake it up.

Some Bluetooth devices, such as audio headsets, might disconnect to conserve the device's battery power after no audio or data is present for a certain amount of time. When this happens, you might need to push a button on the device to make it active again. Check the documentation that came with your device for more information.

Wake your computer with Bluetooth devices

You can click your paired Bluetooth mouse or press a key on your paired Bluetooth keyboard to wake your Mac. You might need to press the space bar on the keyboard.

If clicking the mouse or pressing a key doesn't wake the computer, you might need to allow wireless devices to wake up your computer:

1. Choose Apple menu > System Preferences, then click Bluetooth.
2. Click Advanced.
3. Select the tickbox next to Allow Bluetooth Devices to wake this computer.
   

Connect multiple Bluetooth devices to one computer

The official Bluetooth specifications say seven is the maximum number of Bluetooth devices that can be connected to your Mac at once.

However, three to four devices is a practical limit, depending on the types of devices used. Some devices require more Bluetooth data, so they're more demanding than other devices.t perform reliably, try turning off devices that you aren't using or unpair them from your Mac.

Fix interference from other household devices

Bluetooth shares the 2.4 GHz ISM band with other household devices, such as cordless telephones, wireless networks, baby monitors and microwave ovens. If you see issues with your Bluetooth devices that you suspect might be due to frequency congestion, see AirPort and Bluetooth: potential sources of wireless interference for further information.

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Press startup keys on a Bluetooth keyboard

You can press keys immediately after startup to have your Mac perform functions like selecting a startup disk, using the recovery partition or resetting NVRAM.

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Learn more at Startup key combinations for Mac.